Grievance officer details
Name: Mohit Kumawat. Email: mohitkumawat12345613@gmail.com. Phone: +91 97623 35641 (support number). Registered address: Shop No. 1, Samadhan Building, Near Biba Apparels Showroom, Malbhat, Margao, Goa - 403601.
Legal template
Contact / Grievance Officer
Last updated: 28 May 2026. This policy applies to Ashapura Sales and Service, a Proprietorship, operating as Ashapura Power Tools. Registered address: Shop No. 1, Samadhan Building, Near Biba Apparels Showroom, Malbhat, Margao, Goa - 403601. GSTIN: 30DLQPK7446Q2ZA.
Support hours
Customer support hours: Monday to Saturday, 8:30 AM - 9:00 PM; Sunday, 8:30 AM - 4:00 PM IST. Update this if support availability changes.
Complaint process
Customers should share order ID, phone number, issue summary, photos/videos where relevant, and preferred resolution. The business should acknowledge and resolve complaints within the timeline required by applicable law and marketplace/customer policy.
Important launch note
This is a template for an Indian e-commerce MVP and not legal advice. Review with a qualified professional before accepting real orders.